Bengaluru autorickshaw union issues new code of conduct for drivers

New rules for auto drivers in Bengaluru

The Bengaluru Autorickshaw Drivers' Union has released a fresh code of conduct for its members. The move comes after months of complaints from passengers about arbitrary fares and discourteous behaviour.

Union officials say the guidelines are meant to bring order to a sector often seen as chaotic. They want to reassure the public that autorickshaws remain a reliable mode of transport in the city.

What the code demands

Drivers are now expected to always use the meter. Refusing a fare for short distances is also barred under the new rules. The union has warned that violations will lead to action, including suspension of membership.

Politeness is another key requirement. Drivers have been told to greet passengers and avoid arguments over routes. The union has also asked members to keep their autos clean and well-maintained.

A senior union leader said, 'We want to change the image of auto drivers. Commuters deserve respect and fair treatment.'

Why this matters

Bengaluru's autorickshaw drivers have long faced accusations of overcharging and ride refusals. Many commuters, especially women and IT professionals, have shifted to app-based cabs. This has hurt the earnings of regular auto drivers.

The union hopes the code will win back passengers. It is also a response to the city transport department's increasing scrutiny. Officials have conducted multiple drives against errant drivers in recent months.

Some commuters remain sceptical. A regular user said, 'We have heard such promises before. Let's see if they actually enforce it.'

Enforcement and next steps

The union plans to set up a helpline for passengers to report violations. Repeat offenders could face a temporary ban from operating. The code will be reviewed after three months.

The transport department has welcomed the initiative. A senior officer said, 'Self-regulation is always better than strict policing. We will monitor the situation.'

If successful, the union may expand the code to cover night-time fares and shared rides. The coming weeks will show if the new rules can bring lasting change to Bengaluru's auto sector.